Frequently Asked Questions?

Most frequently asked questions

  • Can visitors to Britain buy the 16-17 Saver online?

    Yes, you can.

    Simply click 'Buy Now' on the website homepage to get started. When you get to ‘Enter your details’ page, please choose ‘Digital 16-17 Saver’. You will need to provide a valid passport or UK driving licence or National Identity Card number to verify your age and a passport-style photo to continue with your purchase.

    Please note that before your 16-17 Saver can be issued, our team need to approve the age evidence provided (please allow up to 24 hours Monday to Friday and up to 48 hours at weekends for this to be done).

    Once you have completed your purchase and your age evidence has been approved, a download code will be sent to your registered email address, along with instructions on how to download your 16-17 Saver.  If you have bought the 16-17 Saver on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address). 


Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies