Frequently Asked Questions?

Most frequently asked questions

  • Can I renew my 16-17 Saver?

    Yes, providing that you are still 17, you can renew your 16-17 Saver online. Your 16-17 Saver will be valid up until the day before your 18th birthday.

    However, if you are approaching your 18th birthday, then you may want to consider purchasing the 16-25 Railcard as it may provide you discounts for a longer period. See for more detail.

    To renew, please click’ Renew my 16-17 Saver’ on the website homepage to log in to your account. Once logged in, click 'Renew card' and follow the instruction on the screen to complete your purchase.

Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies