Frequently Asked Questions?

Most frequently asked questions

  • How does 16-17 Saver differ from the 16‐25 Railcard?

    16-17 Saver gives 50% off Standard Anytime, Standard Off-Peak, Standard Advance and Season tickets for travel at any time of the day.

    The 16‐25 Railcard is aimed at leisure travel and gives 1/3 off Standard Anytime and Standard Off-Peak tickets, as well as Standard and First Class Advance tickets. A £12 minimum fare applies to journeys starting between 4:30am and 10:00am on week days. The 16-25 Railcard discount does not apply to Season tickets.  

  • Why have you introduced this new discount?

    Young people are required to stay in education or training until their 18th birthday, but they only have access to half price child rail fares until their 16th birthday. This new card is designed to bridge that gap and provide an additional two years of child fares to support young people.

Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies