Frequently Asked Questions?

What happens if I have no battery life or can’t show my 16-17 Saver?

If you don’t have any battery life, or have forgotten your device, it won't be possible to check that your 16-17 Saver discount is valid.

You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare.

If you do get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur.

For a list of train companies in Great Britain, and their details, click here.