Frequently Asked Questions?

All 16-17 Saver holder benefits Buying Online Digital 16-17 Saver Eligibility Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

What do I do if my 16-17 Saver is lost or damaged?

If you bought your 16-17 Saver online, you will need to get a replacement online. You can only apply for a replacement 16-17 Saver 5 days after the date of original purchase.

To apply for a replacement 16-17 Saver, please click 'Manage my account' to log in to your account. Once logged in, click 'Replace lost/damage card for £10' and follow the instructions on screen. You will have to pay a £10 administration fee if your 16-17 Saver was lost or damaged.

If you bought it over the phone, you will need to contact our customer support team on 0345 301 1656. You will have to pay a £10 administration fee.

Until you have your replacement 16-17 Saver, we’re sorry but you will have to pay the full fare. The lost discount is not refundable.

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