Frequently Asked Questions?

What do I do if my 16-17 Saver is lost or damaged?

If you bought your 16-17 Saver online, you will need to get a replacement online. You can only apply for a replacement 16-17 Saver seven or more days after the date of original purchase.

You will have to pay a £10 administration fee if your 16-17 Saver was lost or damaged.

To apply for a replacement 16-17 Saver, please login here and follow the instructions on screen.

If you bought it over the phone, you will need to contact our customer support team on 0345 301 1656. You will have to pay a £10 administration fee.

Until you have your replacement 16-17 Saver, we’re sorry but you will have to pay the full fare. The lost discount is not refundable.