Frequently Asked Questions?

My 16-17 Saver has not arrived in the post. What can I do?

You will need to wait 7 working days, then click 'Manage my account' on the webiste homepage to log in to your account. Once logged in, click 'Replace lost/damaged card for £10' and follow the instructions on the screen. Please check that your address is correct before you order.

You will be sent a free replacement provided you do this within 30 days of your purchase date. We believe this is long enough for a customer to notify us they have not received their 16-17 Saver.

If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £10 replacement fee.

You’ll need to have your 16-17 Saver with you to travel on discounted 16-17 Saver tickets.