Frequently Asked Questions?

My 16-17 Saver has not arrived in the post. What can I do?

You will need to wait FIVE working days and then log back in to your 16-17 Saver online account, select ‘Replace your 16-17 Saver' and then click on the ‘Not received’ button on the left.

If you then press ‘continue’ this completes the replacement application process. Please check that your address is correct before you order. You will be sent a free replacement provided you do this within 30 days of your purchase date. We believe this is long enough for a customer to notify us they have not received their 16-17 Saver.

If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £10 replacement fee.

You’ll need to have your 16-17 Saver with you to travel on discounted 16-17 Saver tickets.