Frequently Asked Questions?

All 16-17 Saver holder benefits Buying Online Digital 16-17 Saver Eligibility Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

I have a promotion code to use towards the cost of my 16-17 Saver – it is not working. What can I do?

Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but it's easy to confuse:

the letter “I” with the number “1”
the letter “O” with the number “0”(zero)
the letter “S” with the number “5”.

If any of these characters appear in your code please try their alternatives. If this does not work please call the 16-17 Saver helpline on us on 0345 301 1656 (7:00am to 10:00pm every day except Christmas Day) and we will be able to check the status of the code you have.

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