Frequently Asked Questions?

I can’t find the digital 16-17 Saver download code.

Check your mailbox (including your junk mail) for an email from our 16-17 Saver team. Please note that if you have bought the 16-17 Saver on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address).

If you still can’t find it, please click ‘Manage my account’ on the website homepage to log in to your account. Once logged in, click on ‘Get new Download Code’ to request a new download code.