Frequently Asked Questions?

How long do I have to wait for my 16-17 Saver to arrive?

Please note that before your 16-17 Saver can be issued, our team need to approve the age evidence provided (please allow up to 24 hours Monday to Friday and up to 48 hours at weekends for this to be done).

If you have purchased a plastic 16-17 Saver, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 17:00pm, your 16-17 Saver is guaranteed to be delivered before 13:00pm the next working day (Monday to Thursday). If your 16-17 Saver was order on Friday or Saturday before 11:00am, it will be delivered the following Monday.

If you have purchase a digital 16-17 Saver, once your application and age evidence have been approved, it will be available to download on your device, using a download code which will be sent to your registered email address. Once downloaded you can use your digital Railcard straight away. 

Please note that If you have bought the 16-17 Saver on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address).

You will not be able to travel on discounted tickets until you have your 16-17 Saver.