Frequently Asked Questions?

How long do I have to wait for my 16-17 Saver to arrive?

If you are buying your 16-17 Saver online and request a plastic card, we will despatch it within one working day and send it free by First Class post. Please allow FIVE working days for your 16-17 Saver to arrive.

You will not be able to collect your 16-17 Saver from a rail station. We add an extra week’s validity to your 16-17 Saver to allow for delivery time.

You cannot travel on discounted tickets until you have received your 16-17 Saver. You cannot use your printed out confirmation of sale to get a discount. The 16-17 Saver is the only proof of entitlement to discount that rail staff are able to accept.

If you have purchased a digital 16-17 Saver, then you will be sent an email with a unique download code that should be used to download the 16-17 Saver into your Railcard app.