Frequently Asked Questions?

Can I continue to use my 16-17 Saver if I have my 18th birthday before it expires?

No, your 16-17 Saver will be issued for either:

  • a maximum of 1 year from the date of purchase; or
  • the period from the date of purchase until the day before your 18th birthday if your 18th birthday falls before the expiry of 1 year from the date of purchase.

However, if you buy a discounted Season ticket before your 16-17 Saver expires, you can continue to use your discounted Season ticket for up to four months after expiry of your 16-17 Saver, as long as your Season ticket is still valid. The 16-17 Saver will have two dates shown on it:

  • "Valid until"  - which is the expiry date up to which you can purchase and use new tickets.
  • "Season Ticket valid until" - which is the last date that you can continue to use any valid discounted Season ticket for travel. This is four months after the expiry date of the card.