Frequently Asked Questions?

Why has my card been blocked?

If we detect suspicious activity on your 16-17 Saver, it will be blocked until we have had the chance to speak to you.

During this period, your 16-17 Saver will no longer be valid for travel.

If your 16-17 Saver has been blocked, you will need to contact our customer support team on 0345 301 1656 (7am to 10pm every day except Christmas Day).

**Excessive device changing can result in the 16-17 Saver being blocked**