Frequently Asked Questions?

What are the last posting dates over the Christmas and New Year period?

Please note that before your 16-17 Saver can be issued, our team need to approve the age evidence provided (please allow up to 24 hours Monday to Friday and up to 48 hours at weekends for this to be done).

It’s a very busy time of the year for Royal Mail so if you would like to order a plastic Railcard online, it might take longer for it to arrive during the festive season. The good news is, you don’t need to rely on the post. Choose to receive your Railcard digitally and a download code will be sent to your registered email address, along with instructions on how to download your digital Railcard once you have completed your purchase. This download code will allow you to add a digital 16-17 Saver to the Railcard app on your device and start using it straight away.

If you would still like the plastic version and order your Railcard by standard delivery service between Monday 20th December 2021 and Saturday 1st January 2022, please expect delivery by Monday 10th January 2022. Special delivery service will not be guaranteed next day delivery during this period.