Frequently Asked Questions?

How quickly will I get my new 16-17 Saver?

If you have ordered a digital 16-17 Saver, once your application has been approved, it will be available to download on your device and use straight away. A download code will be sent to your registered email address, along with instructions on how to download your 16-17 Saver. Please click here for the step by step guide on how to add a digital Railcard to your device.

If you have ordered a plastic 16-17 Saver, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 17:00pm, your 16-17 Saver is guaranteed to be delivered before 13:00pm the next working day (Monday to Thursday). If your 16-17 Saver was ordered on Friday or Saturday before 11:00am, it will be delivered the following Monday.