Frequently Asked Questions?

How do I buy my 16-17 Saver for the first time?

You can buy a 16-17 Saver from this website. You will need:

  1. Evidence of age - a valid UK driving licence, passport or national ID card
  2. A good quality digital passport-style photo of you
  3. Debit or credit card for payment

If you don't have any of the above forms of ID, you can upload a scan of your birth certificate or a Government-approved PASS card instead. Please note that applications using these forms of ID will take a little longer to process.

If you choose to have your 16-17 Saver on your phone, we will send you a download code and you'll need to download the Railcard app. You can then use the code to download your 16-17 Saver to the app and start using it straight away.

If you choose to have your 16-17 Saver posted to you, we aim to despatch this within one working day of your order and it’s best to allow up to five working days for your 16-17 Saver to arrive. It’ll be sent out free of charge by First Class post, but if you prefer, you have the option to pay for Special Delivery. If you live abroad, you can get International Tracked Signed delivery for £10. 

You’ll need to have your 16-17 Saver with you to be able to get a discount on your rail ticket, so be sure to leave enough time before your journey for the 16-17 Saver to reach you.